In stock orders will normally ship within 1-2 days of the receipt of the order Monday thru Friday. No orders are processed or shipped on Saturdays and Sundays. Please allow us 24 hours to process your order. Special requests may be made for Saturday delivery at the rate that applies. Free Shipping in the Continental US on items over $100.00 that are "Standard" (70lbs or under) UPS Shippable. Oversize and Overweight items do not apply. Some items may ship directly from the manufacturer when shipping charges to you can be reduced and orders for more than one item may not ship from the same warehouse. Signatures are required on all deliveries. If you request a delivery be left at the door without a signature, SE Systems will not be held responsible. Extra charges may apply to special shipping requests. Overnight, 2-day and 3-day are shipping methods. Minimum shipping weight is 1 pound. UPS rounds all weights up the the nearest pound. Items weighting less than a pound will be charged for 1 pound shipping. Once the order is processed and picked from our warehouse, the shipping method is expedited. Out of stock items can delay delivery. We will notify buyers by e-mail when shipping is delayed or if an item is backordered.
Replacement speakers, speaker parts, drivers and diaphragms cannot be dropped shipped from the manufacturer. SE Systems stocks a number of the items but cannot always have every part in stock. We constantly update our inventory but at times we are waiting on shipments from the manufacturer. Please allow 1-2 weeks for delivery of these items or call us at 1-800-662-1312 for current “In Stock” information.
Shipping to non-billing address
No shipments are allowed to an address other than the billing address without the approval of SE Systems. Because of the increase in fraud transactions, only the billing address can be used for shipping. If a customer requests a shipment to a 3rd party address, it must be approved by SE Systems Web Sales. To speed this process, please call our Web Sales at 1-800-662-1312 for approval.
Shippments to PO Boxes
Please provide a residential or business address for shipments. Shipments to PO Boxes is by USPS.
Call for Availability
This is displayed when an item is not in stock at one of our warehouses. The product is available from the manufacture for drop shipping or shipping to our warehouse, and then out to our customer. Items in stock show the quantity available for express shipping, free shipping or normal UPS ground shipping. If "Call for Availability" is displayed and express shipping is needed, please call 1-800-6621312 and talk with our sales staff. We can arrange express shipping from the manufacture for an added cost. If there is ever a question on in stock items or express shipping, please call.
Out of Stock items
SE Systems stocks hundreds of audio parts and gear. Not every item on the web is "In-Stock". We list non-stock items so our customers and contractors can have a choice of brands and models. Non stock items are dropped shipped to customers when the manufacturers allow it. Some items need to be shipped to our warehouse before they are shipped to a customer. We do everything we can to see that customers receive orders in less than 2 weeks. There are times when the manufacturers have items backordered. We will notify the customer when shipping delays occur.
Shipping oversized items
Shipping larger items may increase the shipping costs depending on the weight, size and distance. We can only estimate the shipping costs of these oversized items and may need to adjust the shipping charges once the actual cost is calculated. The customer will be notified before actual shipment takes place to approve these additional charges. All Roadready products are oversized and do not qualify for free shipping.
Due to manufacturer restrictions, we do not ship outside of the United States.
Our website is still maintained by humans and as we all know they tend to make the occasional mistake. If you have placed an order for an item with incorrect pricing you will be contacted by email or one of our account representatives to notify you of any price deviation. Special pricing may be offered on certain items and be limited to “in stock” only. All prices are subject to change without notice, however, orders placed for in stock items will always be honored at the lower price.
Our website is intended to be an extension of our sales floor and offer convenience to our valuable customers, however, ecommerce has a few limitations not found in our stores. Because of the very technical nature of the equipment we sale, we encourage dialogue between the customer and our product specialists to insure you get exactly what you want and need. A few of our dealer agreements specifically state that we not sell their products as “box” sales and we understand and respect that. Experience tells us a short conversation can save you valuable time and money. Besides that, our advice is always free. We always follow our manufacturers minimum advertised price guidelines but suggest you to ask for a quote on your order.
We try our best to display photos representing the products we sell. Manufacturers supply us with some, but not all the correct photos of items. Parts get updated, changed and discontinued through out the year. Sometime we are unable to find and display the correct picture representing the product we are selling. If there is ever a question relating to the part that is displayed, please call our sells staff at 1-800-662-1312. We welcome corrections or suggestions so we can make our website an enjoyable shopping experience.
SE Systems, Inc. neither gives nor implies any warranty as to the suitable use, fitness or purpose for any items it sells. All warranties are with the manufacturer.
If you determine that an item you have purchased from us is not what you need you may return the item within 8 business days of receipt without restocking fees, if the original manufacturers package is unopened and undamaged. A minimum restocking fee of 15% or $10.00, whichever is greater, will be applied to opened boxes. Damaged or used gear, missing accessories or any parts or packaging will result in an increase in the restocking fee. Always look at it like you are the one buying an “open box” item. The discounted price you expect to pay is offset by the guy that sent it back! Returned merchandise may be applied to store credit or exchanged for future purchases. Returns are not allowed on special order or non stock items, discontinued, used or closeout merchandise. Personal items such as headphones, ear buds, and microphones or expendables such as gaff tape, gel, lamps, and fuses are also not returnable. All shipping charges relating to the sale, including the return shipping is the responsibility of the customer. Any and all returns must have a return authorization (RA) number. See return authorization for more details.
Before returns can be accepted and processed a return authorization number must be generated and applied to the outside of the package. To obtain an “RA” number simply call or email our customer service department. Please state the reason for the return and give the invoice number for that item. Be sure to restore all packaging, accessories and manuals to factory condition to avoid additional restocking fees. All returns are subject to inspection & a damage/restocking fee. Custom orders & "Non-Stock" items are non-refundable. All used items are sold “as-is” and are non-refundable. All sales are final on opened box microphones, ear-buds, headphones, diaphragms & raw drivers (non-refundable).
Systems contractors and sub-contractors may apply for wholesale pricing on most items. Enter the Contractor sales area and fill out/submit the application including your Federal Tax ID number and state resale certificate (for tax free status). Most applications are processed within 5 business days where upon approval you will have secure access to our contractor site. Contractors may use their UPS or FedEx shipper numbers to avoid any handling charges. Signatures are required on all deliveries.
Accepted methods of payment
Our accepted methods of payment are Visa, MasterCard, American Express, check (may take up to 14 days to clear bank and hold up shipments) and cash. Of course we discourage sending cash by mail but a bank wire will do nicely. Call our accounting department for bank transfer routing numbers.