Returns

Before returns can be accepted and processed a return authorization number must be generated and applied to the outside of the package. To obtain an “RA” number simply call or email our customer service department. Please state the reason for the return and give the invoice number for that item. Be sure to restore all packaging, accessories and manuals to factory condition to avoid additional restocking fees. All returns are subject to inspection & a damage/restocking fee. Custom orders & “Non-Stock” items are non-refundable. All used items are sold “as-is” and are non-refundable. All sales are final on opened box microphones, ear-buds, headphones, diaphragms & raw drivers (non-refundable).

Satisfaction Policy

If you determine that an item you have purchased from us is not what you need you may return the item within 8 business days of receipt without restocking fees, if the original manufacturers package is unopened and undamaged. A minimum restocking fee of 25% or $10.00, whichever is greater, will be applied to opened boxes. Damaged or used gear, missing accessories or any parts or packaging will result in an increase in the restocking fee. Always look at it like you are the one buying an “open box” item. The discounted price you expect to pay is offset by the guy that sent it back! Returned merchandise may be applied to store credit or exchanged for future purchases. Returns are not allowed on special order or non stock items, discontinued, used or closeout merchandise. Personal items such as headphones, ear buds, and microphones or expendables such as gaff tape, gel, lamps, and fuses are also not returnable. All shipping charges relating to the sale, including the return shipping is the responsibility of the customer. Any and all returns must have a return authorization (RA) number. See return authorization for more details.

 

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